Jobs You Can Do At Home: Call Center Remote Agent

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By Thursday Bram

The idea behind a call center is that a centralized office full of people answering telephones is the most efficient way to deal with a large quantity of phone calls. If that’s the case, how can call centers hire people to work from home?

They use remote agents – people working at home. Phone calls are directed to these remote agents, who answer them just as if they were working in a physical call center.

A remote agent works from home and uses various methods to communicate with a central platform. Two of the most common methods are ISDN digital subscriber lines or VoIP applications. You only need to know the basic differences here. Subscriber lines act pretty much like a regular phone line, although they’re more efficient and less expensive for companies routing large numbers of phone calls. VoIP, or Voice Over IP, applications are just pieces of software installed on a computer that allows you to take phone calls over your computer. VoIP applications are becoming more common every year and subscriber lines are beginning to die out. Most recruiters now require you to have your own computer and reliable internet access.

These days, remote agents can be expected to handle more than just phone calls at some companies. They can deal with e-mail or instant message inquiries as well. It all depends on the company you’re working for.

The majority of call centers do not directly employ their staffs; instead, they rely on companies like Arise to recruit, train and manage all those people answering phones. While this is great for the call centers, it can cause a few problems for the people doing all the work. One of the biggest issues is that many of those staffing call centers are treated as contractors, meaning that benefits, etc. are not available to them. Contractors are self-employed, and are required to file their own quarterly taxes, deal with FICA and Social Security and maintain accounting records.

Most recruiters have similar requirements for remote agents. A reliable personal computer and high-speed internet top the list. A headset with a microphone is also necessary - these range in price from $10 to $90 and should be corded and have a noise canceling microphone (Personally, I’d recommend something like this, because Logitech’s products are reliable and come with a warranty).

There are a few personal characteristics that can make you stand out as a remote agent. A pleasant phone manner is a given, but problem solving and multi-tasking can also be key. One of the most difficult to cultivate is the ability to give clear directions over the phone, since most agents will not be able to provide visuals with their phone calls.

Many call centers specifically recruit individuals who speak languages other than English or have specialized knowledge. Computer technical support is a good example.

No recruiter should ever charge you a fee to apply for a call center position. Those that do are running a scam.

Companies hiring remote agents:

Comments

Marie Joseph 4 years ago

Marie M. Josephmariemjoseph@bellsouth.net 638 Highpoint Way 678-289-6069McDonough Ga, 30253 678-849-6581 Career ObjectiveA well organize friendly and with a good communication skill individual looking for an opportunity to stay home with family and also be able to support her family. EducationBusiness Associate2008, AxiaCollege of University of Phoenix, PhoenixArizona, Experience 1. Windows 2. Executive support 3. Internet Explorer 4. MS Office Suite 5. E-mail 6. Organizational management Other Experience 7. Day Care & After Care Management 8. Planning 9. Human resources 10. People Management 11. Problem solving / follow-through 12. Interpersonal skills Employment HistoryConcord Nursing Home 03/1999- 05/2001Supervisor1. Refer resident to physical and occupation therapy.2. Responsibilities included ambulation rage of motion.3. Managed director's calendar arranged meetings and submitted progress report.4. Prepare interoffice and external correspondence, statements, and other documents. 5. Coordinate and prepare data entry and reporting.6. In-service for new employees. After Care Supervisor1 Ensure guidelines for work environment are met in the daily operation2 Develop daily reports for after care and ensure kids well being3 Arranged travel for director and maintain instructors submitted expense reports4 Coordinated meetings, prepared meeting materials & managed calendars5 Ensure after care program is in adherence with school policy DAYCARE AT HOME - McDonough, GA03/2003-07/2006 Day Care Supervisor 6 Managed children (age months to 6 years old) 7 Responsibilities included handing incoming parent service inquiries. 8 Managed and created schedule for kids Portfolio Available on Request

sylvan 4 years ago

Thanks for the tips. I used to do telemarketing but on a purely commission basis, didn't go to well. I might take a crack at it in my spare time.

Bernard Campbell 3 years ago

HI

PLEASE REPLY AS I AM INTRESTED IN THIS JOB HOME CALL CENTER.

REGARDS

BERNARD CAMPBELL

CELL#91-98859-03140

Kyra  3 years ago

I am interest. My email is kyrah255281@gmail.com

Kyra

Jana Saxon 3 years ago

Hello, This program can help you and they are legit!

Ann 3 years ago

I am interested in this work from home position. Please contact me at my e-mail address. bsam726@aol.com with more info.

Girlie Abrigana 3 years ago

Hi..I'm very interested to this job which is working at home. I write and speak fluent english. I am a college graduate with the course BS in NUrsing. It would be nice to hear from you..U may contact me through these numbers.. +639296199243 or +639239825526. Or You may email me in abrigana_girlie@yahoo.com. Thank you so much.

Anchie Brosas 3 years ago

hello im so very interested for the work please reply this my email address chix_amazing18@yahoo.com

Steve 3 years ago

I would like to work as a remote agent.Please reply to me at insom63@yahoo.com

Tyneisha 3 years ago

Hello I'm Tyneisha I have 11 years Customer Service Call Center experience I have the right attitude and tone over the phone to make any company proud I've always wanted to work from home to take better care of my family Please email me at babydoll90016@aol.com I've been waiting for this for a very long time.

Thank you so much for your consideration.

sandy  3 years ago

I am very interested in this position. I have the credentials required for customer service. Pls contact me smm726@hotmail.com

brenay 3 years ago

hi !

i have a customer care and technical support experience with good typing speed, contact by email : jetomailx@aol.com

Adam Marshall 3 years ago

Hi, I am very interested in your position that your looking to fill. This is something I have been looking for, for quite awhile now.

Contact by Email: a.marsh.all@hotmail.com

Contact by Cell Phone: (905) 483-4283

Thank you!

Melinda Roberts 3 years ago

YES YOU GUYS SHOULD TRY WEST AT HOME I WORK FOR THEM THEY ARE A GREAT COMPANY AND THEY WILL HIRE NOW. AND QUESTIONS. PLEASE E-AMIL ME AT T_AND_M@CHARTER.NET

nhaven 3 years ago

im really interested sontact me at nhaven_06@yahoo.com

Louise Nikki Asilo 3 years ago

I would like to try being a remote agent.. i have worked with convergys for over 3 yrs and now in an international bank as inbound customer service representative. i am interested un this job... you may reach mte ay +639215437251 or +639166992759.

Loretta 3 years ago

I am interested in this job my email address is lor234@comcast.net

Lisa 2 years ago

check out www.ratracerebellion.com , www.wahm.com and www.workplacelikehome.com the last 2 links, go to the forum pages for hundreds of job leads. On workplacelikehome, you'll need to sign up to get access to the forum. ratrace has a comparison chart of over 77 companies for Cust Service/Call center jobs (click on the link on the left side of their page). Goodluck!!!!!

Sharon 2 years ago

I am very interested in working as a remote agent. My email address is sharonburrell@charter.net

Mary 2 years ago

I am very interested in the position, I have been working part time from home for the IRS, but it is only seasonal. Plus I have over 35 years experience in customer care, sales, management.

Mary 2 years ago

I have over 35 years experience in customer service, sales & management. Also have been working from home the past 2 years for NTI / IRS as a remote agent, but that is only seasonal. maelark@hotmail.com

Parvez 2 years ago

Hi this is Parvez and I am interested in doing this jobs I have one year experience in out bond. Now I am looking to work from home.

DEEPAK 2 years ago

hi i am intrested to work with you please send me detail on my id. deepakmudgalx@gmail.com

melanie bush 2 years ago

I would like to get started at home, for extra money.. iam very interested.. my email is melaniebush81@yahoo.com..

Sharon Seabaugh 2 years ago

hi i also would like more information on getting started, working from home....my email is sharon_whitaker2006@yahoo.com and i currently work for a tax service but it is only seasonal.

Scot 2 years ago

I am very interested in this type of work.

Please contact me asap.

Namaste'

Scot

Wendy 2 years ago

I have 14 yrs experience in taking new loss report. I have customer service experince and would like to find a part-time in a home call center. wlemosrubyred2@yahoo.com

patfran 2 years ago

I have over four years working as a call center agent and would like this opportunity to work from home as a call center agent.Please contact me at: pvernon35@yahoo.com

ajay ahuja  2 years ago

i am ajay ahuja i want to now that .how many income of month this job and i want do this job

ajay ahuja  2 years ago

i am ajay ahuja i want to now that .how many income of month this job and i want do this job my email address is ajayahuja8@gmail.com

Jennifer Sims 2 years ago

Hi, i am interested in working from home and i think this would be a great start please contact me at osolovely_04@yahoo.com

jacky 2 years ago

hello....

im so much interested for working at home for i have additional profits aside from my current job as a nurse..please contact me on this number 0500247651, or email me at jacquelinequeral@yahoo.com

Michael Cruz 2 years ago

Hi,

I would like to know where and how can I apply for the Job, I have been in the Call Center industry for more that 4 years now and is thinking of finding another alternative work that will give me the opportunity to be at home and have a change of venue for work. contact me at -

michaelvincent.cruz@gmx.com

michaelvincent.cruz@yahoo.com

Thanks.

Sean Roberts 23 months ago

Hey i am interested in this kind of jobs kindly assist me to get started on

chaudhuryshyam@yahoo.com

Karen Matney 21 months ago

I am interested in a remote agent job. I am a teacher and have eight years of college. Please email me at karen_matney@yahoo.com

Amanda Simpson 21 months ago

I am interested in a remote agent job. My email is bubbles_6939@yahoo.com

Dave 20 months ago

Tgis isnt an offer people, its information, the companies are listed...you have to apply...the writer is not offering a job

cmcmq 15 months ago

What a bunch of dumbasses, where in the article did the writer ask people to leave their cv and ask for a job in the comments...... .lol crazyy

Ravimohan 14 months ago

i like this kind of jobs ...

leumar P. Estoconing 14 months ago

I am very interested please contact me at my email its leumar1990@yahoo.com

JJ 14 months ago

OMFG - people posting phone numbers and email addresses... o.o and you want the responsibility of working from home on a computer? Even after clear postings LEUMAR ESTOCONING you list your email... Amanda you must be a porn star, Bubbles giggles. How many people called Marie Joseph LMFAO if you want to reach me you can email me at uradumdum@lostcause.com or call 678-289-6069 and ask for Marie. or my cell (905) 483-4283 ask for adam. Personally I'm going to email Babydoll and ask for a date(oh god you people are stupid). Whoever manages this site for the love of god, take down the posted comments.People have no idea what they are getting into.

Ran 13 months ago

I am interested to take part on this. Pls e-mail me at ramsanjam@gmail.com

Bernard 12 months ago

I am very much interest in pursuing a job/career as a homebased call center agent. Please do contact me through my email: Jakeroberts19@yahoo.com.ph. Thank you.

Juan 12 months ago

Im a 20 yrs corporate travel agent, interested in working as remote center at home..computer system sabre

pamela 11 months ago

I really want to work from home doing typing or as a calling agent part-time. I am really wanting to work from home can anyone out there in the big wide world help.

If you can please get in touch.

Nishant Singh Chouhan 10 months ago

I really want to work from home doing typing or as a calling agent part-time. I am really wanting to work from home can anyone out there in the big wide world help.

If you can please get in touch.

mohd mubeenuddin 9 months ago

want to do call cent job and want to earn money please contact me soon

danielle harger 8 months ago

ia m seeking an out home customer servie job please e/mail me at yelli200@hotmail.com.

/danielle harger

mary grace piaoan 8 months ago

I am very much interested in this kind of job, please do help me... my email add is yram1972@gmail.com

convergysfromhome 7 months ago

CONVERGYS CORPORATION is currently engaged in its “Work As You Like It” employment campaign. They plan to hire 2000 new employees over the next 60 days, 1000 of these employees will be in their HOME AGENT PROGRAM. Home agents perform customer service duties such as handling inbound customer service calls, Web chats, and online inquiries. For details and to apply, please visit http://convergysworkathome.com. Good luck!

christianne alma a.zaldivar 7 months ago

hi my name is alma...a mother of 3 grown up kids....a housewife...i am very much interested with the job since i can't find work out there in the field due to age gap....i dont have call center experience but i was a telephone operator in 1 of the international bank here in the philippines so i know how to handle calls...i have computer backgrounds and most of the time im on the computer...surfing lots on the net....here is my email address.... calma_zaldivar@yahoo.com

Baffled 3 months ago

Why are you people posting your personal information on here? This is just an article and it gave you a few companies to apply for employment...this is hilarious! This person is not going to get you a job! Hello the article is from three years ago and you people are still posting. Oh and you can forget it about Alpine Access. Alpine Access lets people go before they get to their 12 month contract without any warning and explanation. Also the highest pay rate is $9.50/hr when you start production and minumum wage or 7.33 for training whichever is higher in your state. to start and that is working Microsoft Xbox which you don't really get support in that program and they are very disrespectful. Don't waste your time. You are better off with Convergys since they pay hire. West at home only pays up to 8.50/hr with 7.25 training. You have to remember a lot. Not worth it! Especially since you only are guaranteed 20 hours per week. Then there is Arise and Working Solutions...they are good if you are wanting to become an independent contacter. They pay in teens and its not a lot that you have to remember but there are things that you will have to pay for in order to get contracted and certified. Oh and they require for you to pay 30 to 50 dollars for a background check (no refund)! Good luck!

SANGRAM BARUA 3 months ago

I AM INTERESTED IN THIS JOB. PLEASE CONTACT ME- +919831772505. MY EMAIL ADDRESS - sangram.barua9@gmail.com

prasenjit saha 3 months ago

sir i want to open a new call center in my city,so plz help me,my call no is -09089884558

mail at- prasenjit.cipet.agt@gmail.com

FAIZ ALAM 2 months ago

HELLO ,

I HAVE A EXPERINCE IN CALLING AS WELL GOOD COMPUTER KNOWLEGE I AM INTERSTED IN CALL REMOTE AGENT MY EMAIL. ID IS faiz.alam799@gmail.com

THANK YOU

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Khalil 28 hours ago

I HAVE A EXPERINCE IN REMOTE DESKTOP SUPPORT AS WELL GOOD COMPUTER KNOWLEGE I AM INTERSTED IN CALL REMOTE AGENT MY EMAIL. ID IS ksmomin@gmail.com. Pls call me on this number +91 9096995045

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